1. Returns Policy
1.1 Returns – a summary
We are very confident that our descriptions and photos are accurate and you will be delighted with your purchase from the Towel Company.
However, as further peace of mind, if you are unhappy with your goods you are entitled to return them and cancel your order within 7 working days from the date of delivery.
To return the product you simply :-
Check you meet the return policy conditions (section 1.3 below) and ring customer services on 077424 50030 or send an email to: towelinfo@yahoo.co.uk to notify us of your intentions. Send the items to the following address:
Mr P D Hobson, 2 Springfield, Blacko, Nelson, Lancashire. BB9 6PL
1.2 Refunds
Once the item is received, our Quality Assurance department checks and approves the condition of the product in line with returns policy conditions. We will then refund your money, minus the original shipping cost and the PayPal non- refundable transaction fee. Transaction fee does not apply to cheque payments.
1.3 Return Policy Conditions.
The item must be returned in the same condition in which it was received. Items that have been laundered or used cannot be accepted for refund.
Damaged goods due to customers negligence will not be accepted.
With the exception of faulty goods, all goods returned are at the sender’s expense. When returning your item, you are responsible for insuring the package for the full purchase price. We will arrange collection of faulty goods once you have contacted us.